All Statement Accounts are Eligible to Receive eStatements.

eStatements are your regular monthly statements delivered electronically to a statement archive within the Windsor Federal Savings Internet Banking and Bill Payment Service where you can view, search, save and print copies online of your account statements and the front and back of all paid checks.

No more paper waste.  No more file drawers full of old statements and no more financial statements in your mailbox while you’re away.

eStatements are secure, fast, convenient and environmentally friendly.

• eStatements are stored securely in the WinOnline Internet Banking and Bill Payment Service and can be accessed easily.  No more statements in the mail reduces your risk of identity theft.
• eStatements are available in the statement archive the morning after the statement cycle date and we send an email to notify you when they arrive in the statement archive.
• eStatements are archived for more than 3 ½ years!!!  No need to file away paper statements; we store them for you online including front and back images of all paid checks.
• eStatements save paper…ultimately saving trees.

Sign up for eStatements through our eDocument Delivery Service and you will never want paper statements again!!!

To sign-up for eStatements you must be enrolled in online banking (WinOnLine).

If you are not already enrolled in WinOnLine, click here to complete and submit the enrollment form for processing. Once your enrollment form has been processed and you have successfully accessed WinOnLine with your Sign-On ID and Password, you will simply click on the blue "eDocuments" button located in the middle of the main "Accounts" page of WinOnLine. You will then be presented with the "eDocuments User Agreement" for your review and acceptance. Once you have read this Agreement and clicked on the "Accept" button at the bottom of the Agreement, your "primary" statement accounts that appear on the main "Accounts" page of WinOnLine will automatically be converted to eStatements and you will have immediate access to more than 3 1/2 years of account statements for those accounts including front and back images of all paid checks. Please read the information provided below for further details about eStatements.

What is the eDocument Delivery Service and how will it benefit me?

The eDocument Delivery Service enables you to receive your account statements online through our WinOnLine Internet Banking and Bill Payment Service instead of receiving paper statements through the mail.  When you enroll in the eDocument Delivery Service, your enrolled account statements will be available online the day after the statement cycle date instead of arriving in the mail from 5 to 7 calendar days after the cycle date.  You can access your account statements 24 hours a day, 7 days a week from anywhere in the world provided that you have access to the Internet.   If you are on vacation or otherwise away from your residence, you will no longer need to worry about the theft of account statements from your mailbox.

Is there a fee for the eDocument Delivery Service?

No.  The eDocument Delivery Service is a free service of our WinOnLine Internet Banking and Bill Payment Service.  There is no enrollment fee and no fees for receiving your documents such as your periodic account statements electronically.  Once you enroll in the eDocument Delivery Service, all documents provided electronically will no longer be produced on paper and sent to you by postal mail.

Is the eDocument Delivery Service secure?

The eDocument Delivery Service is accessed through our WinOnLine Internet Banking and Bill Payment Service.  We use 128-bit encryption, Secure Socket Layer 3.0(SSL) for all communications including transactions, eDocument delivery, and use of the “Mail Box” function within the system.  This is currently the highest level of security available for Internet transactions.  Your online account information is available through access methods that have been rigorously tested for security accessibility.  Only you can access your account information when you use the proper combination of your Sign-On ID and Password and have been authenticated by our Multi-Factor Authentication Solution which employs a combination of Digital Certificates and Challenge Questions.  Please be careful to keep all Sign-On and authentication information secure and always sign-off as soon as you have completed your WinOnLine transactions.

How do I enroll in the eDocument Delivery Service?

When you click on the “eDocuments” button on the main “Accounts” page of WinOnLine for the first time, you will be presented with the “eDocument User Agreement”.  Once you have read this Agreement and clicked on the “Accept” button at the bottom of the Agreement, you will automatically be enrolled in the eDocument Delivery Service.

What does enrollment in the eDocument Delivery Service mean?

Enrollment means that when you “Accept” the “eDocument User Agreement”, you have consented to receive all account statements that are produced for “primary” statement accounts that appear on the “Accounts” page of WinOnLine now or in the future through the eDocument Delivery Service.  This automatically includes any other account statements that are combined on the same statement with these “primary” statement accounts whether or not these other accounts have been added to the “Accounts” page in WinOnline.  (A “primary” account is the first account that appears on any account statement and usually is a checking account but may also be a statement savings, money market or certificate of deposit account).

In order to utilize the eDocument Delivery Service must all of my “primary” statement accounts appearing on the WinOnLine “Accounts” page be enrolled in the eDocument Delivery Service?

Yes.  The eDocument Delivery Service was designed to function in this manner.  Whenever you add accounts to or delete accounts from WinOnLine using the “Add” or “Delete” buttons on the top of the “Accounts” page in WinOnLine, the next time that you click on the “eDocuments” button in WinOnLine, the eDocument Delivery Service automatically compares the accounts appearing on the WinOnLine “Accounts” page with the accounts enrolled in the eDocument Delivery Service and will update the accounts enrolled in the eDocument Delivery Service as appropriate.

How can I determine which accounts are “primary” statement accounts enrolled in the eDocument Delivery Service?

When you click on the “eDocuments” button on the “Accounts” page of WinOnLine, you will be taken to the “Welcome” page of the eDocument Delivery Service.  All of your “primary” statement account numbers enrolled in the eDocument Delivery Service will be listed under the heading in the blue bar entitled “Documents”.  These account statements will be identical in content to any individual or combined account statement that you currently receive by postal mail.

If I would like to receive paper statements instead of eDocuments for some but not all of my primary statement account(s) in WinOnLine, while still retaining the ability to access these accounts online in order to obtain account balances, review account transaction activity, view images of paid checks, transfer funds and/or pay bills online, what do I do?

Regardless of whether you have already enrolled in or are about to enroll in the eDocument Delivery Service, the procedure will be the same.  If you have multiple accounts enrolled in the WinOnLine Internet Banking and Bill Payment Service but want to receive eDocuments for some but not all of your accounts, do the following.  Using the “Delete” button on the top of the “Accounts” page in WinOnLine, delete the accounts for which you would like to receive a paper statement.  Important!  Once you have deleted these accounts from WinOnLine, you must click on the “eDocuments” button on the “Accounts” page in WinOnLine and retrieve the “Welcome” page in the eDocument Delivery Service.  This action will automatically update your accounts that are enrolled in the eDocument Delivery Service and the deleted accounts will generate a paper statement at the next statement cycle date.  Then, if you would like to retain the ability to access these deleted accounts online in order to obtain account balances, review transaction activity, view images of paid checks, transfer funds and/or pay bills, go to www.windsorfederal.com and complete a second WinOnLine enrollment with a “Sign-On ID” that is separate and unique from your other “Sign-On ID”.  This will enable you to receive eDocuments on some accounts under the first “Sign On ID” and paper statements under the second “Sign On ID”.

If I have previously enrolled in the eDocument Delivery Service but for any reason, I wish to cancel my use of this Service and instead receive paper statements via postal mail for all of my primary statement accounts, how do I make this request?

Please send us an email with this request using the “Mail Box” function in WinOnLine.  Your access to the eDocument Delivery Service will end within two (2) business days after we receive your request.

What types of eDocuments will be available through the eDocument Delivery Service?

Currently, all checking, statement savings, money market account and certificate of deposit account statements appearing on the “Accounts” page of WinOnLine can be enrolled in the eDocument Delivery Service.  In the future, we are hoping to provide online access through the eDocument Delivery Service to other types of documents such as loan bills, notices and periodic disclosures.

How many months of account statements and if applicable, images of paid checks will be available through the eDocument Delivery Service?

Since January 1, 2005 , all account statements and images of paid checks that have been produced have been made available within the eDocument Delivery Service.  As a result, as of June, 2008, up to forty-two (42) months or three and one half (3 ½) years of account statements and images of paid checks are available through the Service.

Will I be notified when an account statement is available through the eDocument Delivery Service?

Yes.  Generally, our business account statements are produced on the last business day of the month and our personal account statements are produced on the 5^th of the month or if the 5^th of the month is a Saturday, Sunday or holiday, on the prior business day.  When one or more account statements have been produced and are available through the eDocument Delivery Service, the Service will send a notification email to the email address that you have recorded in the “Options” area of WinOnLine.  For security reasons, this email will include your name but not your account number.

How do I update my email address in WinOnLine and the eDocument Delivery Service, in order for my “Your Statement is Ready” emails to be delivered to the correct email address?

When you need to update WinOnLine and the eDocument Delivery Service with a new email address, click on the main menu button entitled “Options” in WinOnLine, change your email address and then click on the “Continue” button at the bottom of the screen.  Important!  Once you have changed your email address in WinOnLine, in order for your email address to also be updated in the eDocument Delivery Service, you must click on the “eDocuments” button on the “Accounts” page of WinOnLine and retrieve the “Welcome” page in the eDocument Delivery Service.  This action will automatically update your email address in the eDocument Delivery Service.

Can I access images of paid checks from my account statement in the eDocument Delivery Service or do I need to return to the “Register” in WinOnLine in order to access these images?

You can access the images of paid checks for ALL of your account statements that are archived in the eDocument Delivery Service as well as from the “Register” in WinOnLine.  When you access your account statement in the eDocument Delivery Service, scroll down to the “Checks” section of your statement and click on the desired check # appearing in blue and both the front and back of the check will appear on the screen.  In addition, you may also view images of all checks paid during the statement cycle by selecting “View Check Images” located on the left side of the statement.

How can I print a paper version of my account statements and images of my paid checks from the eDocument Delivery Service?

If you would like to print a paper version of your account statement, select the statement you would like to view, and click on the "Printable Version" link in the Name and Address area of the statement that you are viewing. Your statement will appear in an optimal format for printing. You may print this page as you would any other web page, using the print function in your Internet browser.

If you would like to print a paper version of all checks paid during that statement cycle, select “View Check Images” located on the left side of the statement.  When the check images appear, click on the printer image button located in the top center of the page.

If you would like to print a paper version of just one of your check images, scroll down your statement until you reach the area where each check is listed that was paid during the statement cycle.  When you click on any “blue” check number, the image of the front and back of the check will appear on the screen.  Click on “File”, then “Print”.

How can I save my account statements to my computer?

If you would like to save a copy of your account statement to your computer, select the statement you would like to view, and then either:

Click on the "Printable Version" link in the Name and Address area of the statement that you are viewing.  In the upper left hand corner, select “File” then “Save As”.  Type in a file name, select a destination for the file, and click “Save”.  In order to view the statement, you can open the file using Microsoft Word or select “File”, “Open” in Internet Explorer (you do not need to have an active internet connection to view the file.

or

Click on “Download CSV” located in the upper right corner of the statement that you are viewing.  A dialog box asking you to “Open” or “Save” will appear.  Click on “Save” and select where you would like to save the file.  You may open the saved file using Excel or any other spreadsheet application or text viewer.

How can I save images of my paid checks?

At this time, you are unable to save all check images directly to your computer.  You may save each check individually by “right clicking” on the image and selecting “Save Picture As”.  Type in a file name, select a destination for the file, and click “Save”.

I store my eDocuments in a folder on my computer’s hard drive.  Due to a problem with my computer, I have lost the files on my hard drive.  How can I retrieve copies of my past statements?

As soon as your computer problem has been resolved or by utilizing any other computer with Internet access, sign onto WinOnLine, click on the “eDocuments” button on the “Accounts” page of WinOnLine and your complete archive of account statements and check images will be available to you.

When I enroll in the eDocument Delivery Service, does the Bank retain copies of my account statement and images of my paid checks?

Yes.  In addition to the over forty two (42) months or three and a half (3 ½) years of account statements and images of paid checks available through the eDocument Delivery Service, the Bank maintains a permanent image archive of account statements for all statement accounts and all paid checks.  When necessary, the Bank can access this image archive to retrieve a copy of an account statement or image of a paid check.