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Career Opportunities

BRANCH MANAGER

POSITION SUMMARY:
Manages staff, savings and lending activity, equipment, building, and grounds of the branch.  Cultivate and direct customer, community, and interoffice relations. Meets or exceeds annually established branch goals.
 
ESSENTIAL FUNCTIONS:
  • Creates a positive sales environment by example and acts as a mentor for all staff, assisting them in attaining their individual goals.
  • Motivates and coaches staff by utilizing effective team building practices.
  • Effectively manages the various aspects of the day-to-day operations of the branch, such as compliance with policies and procedures, branch security, customer satisfaction, maintaining proper staffing and scheduling of staff to meet customer expectations.
  • Trains and coordinates cross-selling efforts of staff on Windsor Federal products and services, and related third party affiliates.
  • Holds regularly scheduled staff meetings and compliance training sessions.
  • Develops new savings and lending business opportunities outside of the office and expands existing business; makes appropriate referrals to Business Banking Officers.
  • Interviews loan applicants; accepts, approves, and disburses loans, or refers customers to appropriate loan specialist.
  • Addresses customer complaints and questions; provides financial counseling to customers.
  • Works with other branch managers and department heads to ensure open communication among personnel.
  • Participates in community projects; develops effective community relations program; provides leadership for local business and community groups.
  • Establishes and implements annual business plan and performance sales goals for the branch based on the Corporate Profit Plan.
  • Directs activities of all branch staff; schedules assignments and coordinates with the Vice President of Branch Administration the hiring, termination, discipline, and reviews, both initial and annual, of staff.
  • Exercises effective management and supervisory skills in the areas of performance appraisal, counseling, career development, and other personnel-related matters.
  • Acts affirmatively in all activities under his/her control in conformance with the Association’s Affirmative Action and Equal Employment Opportunity programs to achieve the Association’s goals and objectives.
  • Maintains knowledge of Windsor Federal Savings security procedures, Sexual Harassment Policy, Bank Secrecy Act, Regulation DD, CC, Equal Employment Act, and CRA.
 
ADDITIONAL RESPONSIBILITIES:
  • Participates in professionally administered educational programs for the financial services industry involving off-site seminars and educational courses through the use of classroom participation, assisted self-study, and/or on-line training classes.
  • Performs other duties as may be required. 

POSITION QUALIFICATIONS:

  • College Degree with five (5) to seven (7) years experience of retail banking managerial work, public relations, teller operations, and/or some comparable combination of education and experience.      
  • Ability to operate personal computer, calculator, teller terminal; familiar with Word, Excel, Outlook software.
  • Ability to compute rate, ratio, discount, interest, profit and loss, commission, percentages, and apply basic arithmetic and mathematics to help resolve problem solving situations.
  • Frequently work or visit one or more buildings of the Bank, and/or call on customers/prospects, requiring movement outside of Bank buildings.
  • Ability to lift 40-60 pounds occasionally and/or up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.
  • Ability to accept responsibility for the leadership, direction, control, planning, organizing, directing, supervising, formulating practices, or making final decisions.
  • Ability to influence people in their opinions, attitudes, or judgments about ideas or things; to motivate, convince, or negotiate.
  • Ability to deal with people beyond giving and receiving instructions such as in a team, supervisory, marketing, or counseling setting.
  • Ability to perform under stress when confronted with emergency or unusual situations.
  • Ability to perform a variety of duties, often changing from one desk to another of a different nature without loss of efficiency or composure.
  • Ability to exchange information with others clearly and concisely; to present ideas, facts, and technical information.
  • Ability to identify task requirements and monitor progress toward accomplishment.
  • Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive to others.
  • Ability to receive guidance and supervision; follow work rules, work procedures; meet deadlines, punctuality and attendance standards, etc.
  • Ability to systematically identify and define problems, evaluate alternatives, and implement cost effective solutions.
 
Windsor Federal Savings, an Equal Opportunity Employer, offers a competitive compensation and benefits package including vacation, personal days, paid sick time, holidays, participation in a 401(k) plan, and profit sharing.
For consideration, qualified applicants may email a cover letter and resume to slevasseur@windsorfederal.com.
Windsor Federal Savings, 250 Broad Street, Windsor, CT 06095
An Equal Opportunity Employer
 




CUSTOMER CARE MANAGER

The qualified incumbent will assist the First Vice President Deposit Operations in the customer service and operations management of the department, including but not limited to, the supervision of call center and operations staff;  internal (branch) and external bank customer support activity including properly responding to inquiries, customer research and problem resolution activities, etc.  This individual will partner with the Electronic Banking Officer with customer support activities and assist the First Vice President Deposit Operations with new product implementation and in meeting or exceeding annually established department goals. 
 
The following education, skills and experience is preferred:

  • Bachelor’s degree preferred in business, finance, or related field and/or three (3) to five (5) years’ experience in banking operations and/or customer service operations or some comparable combination or education and experience. 
  • Excellent communication and problem-solving skills; phone and professional email and letter writing skills.
  • Strong interpersonal and supervisory skills.
  • Knowledge of Bank products and services and legal processes pertaining to same.
  • Ability to operate a PC, proficient in Microsoft Outlook, Word, Excel, and other various software programs.
  • Knowledge state and federal bank regulations as well as compliance requirements.
  • Knowledge of the COCC Core Insight system is preferred
 
The background noted above will assist the individual in performing these essential functions of the position:
  • Responsible for effectively supervising the various aspects of the day-to-day customer service activities of the department such as customer satisfaction, maintaining proper staffing and scheduling of staff to meet customer expectations, compliance with policies and procedures, customer security activities, etc.
  • Responsible for the completion of daily operational activities.
  • Responsible for maintaining and administration of Retirement Plans.
  • Assists in the resolution of customer complaints in a professional manner by training and developing team members to appropriately respond to queries in order to improve the overall customer experience.
  • Addresses customer complaints and questions individually, in partnership with a staff member or with branch and/or department personnel appropriately and within a timely manner.
  • Effectively and efficiently collaborates with other supervisors/managers to ensure open communications among departments.
  • Responsible for assisting in the training and coordination of cross-selling efforts of customer service staff of bank services, bank products, etc. as appropriate.; recommends additional training as required. 
  • Attends regularly scheduled staff meetings and may hold meetings in the absence of the First Vice President. Reviews all department procedures and communicates any changes to staff as appropriate.
  • Exercises effective management and supervisory skills in the areas of performance appraisal, counseling, and other personnel-related matters.
  • Efficiently and effectively responds to and processes legal documents (ex. Bank executions, tax levies, subpoenas, etc.) served on Windsor Federal. Consults with management or legal counsel as needed.
  • Acts affirmatively in all activities under his/her control in conformance with the bank’s Affirmative Action and Equal Opportunity programs to achieve the bank’s goals and objectives.
  • May participate in community projects with local business and community groups as appropriate.
  • Knowledge of Bank policies, procedures and applicable Bank regulations.
  • Other job-related duties as may be assigned.

Windsor Federal Savings, an Equal Opportunity Employer, offers a competitive compensation and benefits package including vacation, personal days, paid sick time, holidays, participation in a 401(k) plan, and profit sharing.
For consideration, qualified applicants may email a cover letter and resume to slevasseur@windsorfederal.com.
Windsor Federal Savings, 250 Broad Street, Windsor, CT 06095
An Equal Opportunity Employer
 




PERSONAL BANKER

 
POSITION SUMMARY : 
A “universal banker” is a cross-trained employee capable of performing teller and customer service representative tasks.  A “universal banker” is familiar with bank products and services and possesses above average communications, computer, and cash handling accuracy skills in order to service bank customers as a transaction processor, service provider, and financial counselor all in one.
 
The Personal Banker establishes and maintains a satisfied customer base by providing superior banking services in a professional manner through platform and counter-based transactions following the Universal Banker model. The Personal Banker assesses the financial goals of customers and prospects and recommends appropriate needs-based products and services.  The Personal Banker strives to build new and expand existing customer relationships through selling and/or referrals.  The Personal Banker may provide coaching to less experienced branch staff. 
 
ESSENTIAL FUNCTIONS:
  • Engages customers and prospects in a prompt and professional manner and provides an exceptional customer experience through interactions at the teller counter and the platform.
  • Utilizes knowledge of products and services to meet the customer’s financial needs.    
  • Resolves customer complaints/problems in a tactful, effective manner to ensure that resolutions and follow-ups are completed in a timely and accurate manner. 
  • Processes customer transactions with accuracy and efficiency. 
  • Adheres to all operational policies and procedures including daily opening and closing routines. 
  • Balances cashbox at end of work shift and verifies cash totals.  Reports any discrepancies to the scheduled supervisor.
  • Adheres to all security and regulatory policies and procedures, including Bank Secrecy Act requirements, currency reporting requirements, check processing and funds availability guidelines, and all other position related regulations, policies and best practices.
  • Maintains thorough knowledge of the Bank’s deposit policies, procedures, products and services, applicable banking regulations, estate and probate laws.
  • Opens accounts and possesses sound knowledge of the features and benefits of the Bank’s products and services.  
  • Understands FDIC insurance rules and regulations and assists customers in protecting their deposit accounts through the use of various account ownership arrangements.
  • Maintains thorough knowledge of the Bank’s loan policies, procedures, products and services and applicable banking regulations. 
  • Partners closely with the branch management team to support and contribute to the branch sales goal achievement; contributes to the management of risk, operational efficiencies and overall objectives of the Bank. 
  • Interacts daily with consumer and business markets to achieve new customer growth and expand relationships with existing customers; maintains a system of orderly on-boarding by mail and telephone with new customers to generate additional business.
  • Participates in skill-building training programs offered by the Bank and professionally administered educational programs. 
  • Participates in bank and branch meetings. 
  • Supports bank and branch community efforts and initiatives.
 
REQUIRED EDUCATION, EXPERIENCE, AND SKILLS:
  • High School education along with a minimum of 2 – 3 years prior work experience which includes customer service, cash handling, sales and interpersonal skills, or some comparable combination of education and experience.
  • Proficient oral and written communication skills.  Proficient computer and math skills; ability to operate a personal computer and other standard office equipment.
  • Ability to perform a variety of duties, often changing from one desk to another of a different nature without loss of efficiency or composure.
  • Ability to influence people in their opinions, attitudes, or judgments about ideas or things; to motivate, convince or negotiate.  Ability to deal with people beyond giving and receiving instructions such as in a team, supervisory, marketing or counseling setting.
  • Ability to receive guidance and supervision, follow work rules and work procedures; meet deadlines, punctuality and attendance standards.
  • Ability to successfully complete transaction processing training, new accounts training and any other Universal Banker skills training or compliance training deemed necessary by the Bank.
  • Familiarity with financial institution deposit and loan products and services.
  • Ability to obtain an NMLS identification number with the Nationwide Mortgage Licensing system and Registry in accordance with the SAFE Act.
 
Windsor Federal Savings, an Equal Opportunity Employer, offers a competitive compensation and benefits package including vacation, personal days, paid sick time, holidays, participation in a 401(k) plan, and profit sharing.
For consideration, qualified applicants may email a cover letter and resume to slevasseur@windsorfederal.com.
Windsor Federal Savings, 250 Broad Street, Windsor, CT 06095
An Equal Opportunity Employer

 
 

LOAN SERVICING SPECIALIST

 POSITION SUMMARY:
Provide high quality customer service to customers, investors and bank personnel for all loan products offered by the Bank. Furnish information, answers questions and performs specialized servicing tasks to insure that the loans the bank owns or services are properly maintained. Responsible for monitoring of hazard insurance and flood insurance coverages, and performing force placed insurance procedures. The incumbent will also ensure payment of taxes, perform escrow analysis, review and mail interest rate change notices, initiate payment of private mortgage insurance, process loan payoffs and remit investor payments and reporting timely. In addition, the incumbent will research accounts to satisfy customer inquiries, maintain reports and perform various back-office functions.

ESSENTIAL FUNCTIONS:
  • Respond to customers, bank staff and investor inquiries or concerns regarding the servicing of an account and provide a quality response.
  • Research problems and make adjustments, as required.
  • Set up Investor Loans on the loan servicing system and perform the related journal entries to record the sale
  • Remit timely monthly payments and reports to all the loan investors that we service
  • Process timely payments of taxes, homeowner’s insurance and mortgage insurance bills from the customers’ escrow accounts.
  • Monitor cancellations of homeowner’s insurance coverage and perform the forced place insurance procedures.
  • Monitor the payment of property taxes on mortgage loans that do not escrow for taxes.
  • Perform escrow analysis
  • Monitor for home equity lines of credit going into their repayment period and perform the required file maintenance. Communicate to customers that their draw period will be expiring in a timely manner.
  • Balance various general ledger and custodial checking accounts as required.
  • Review interest rate changes on adjustable customer’s accounts for accuracy.
  • Update interest rate indexes for the Bank’s loan products on a weekly basis.
  • Process loan modifications, subordination agreements and construction advances.
  • Monitor loan accounts that have private mortgage insure to ensure compliance with federal regulations.
  • Perform account maintenance (e.g., modifications, reversals, late charge waivers)
  • Respond to payoff requests and prepare payoff documentation and mortgage releases.
  • Monitor loan reports on an ongoing basis to identify and correct problems.
  • Update property insurance policy information on the loan servicing system on an ongoing basis.
  • Update stale property insurance information in the loan servicing system by contacting customers to request current policy information.
  • Monitor cancellations of property insurance coverage and perform forced place insurance procedures in accordance with the applicable regulations.
  • Monitor and maintain separate files for loans covered by Flood Insurance.
  • Perform Flood Insurance “Notice” and “Forced Placed” insurance procedures in compliance with the applicable regulations when renewal policies received that are not in compliance with the regulations or when the policy is not renewed.
  • Monitor the payments of property taxes on mortgage loans that do not escrow for taxes on a semi-annual basis. Contact customers regarding their requirement to pay their taxes. Add a monthly escrow payment to the customer’s bill if the customer fails to resolve the delinquent tax issue.
  • Perform a Quality Control review of closed consumer and residential loan files secured by real estate.
  • Perform a HMDA audit of originated residential and consumer loans.
  • Prepare entries to facilitate loan advances on real estate construction and improvement loans.
  • Follow-up to ensure all recorded deeds are received and that recording information is input into the loan servicing system.
  • Perform post closing audits of residential files on an as needed basis.
  • Perform record retention procedures (e.g., boxing, paring down files).
  • Complies with all bank policies, procedures, and BSA, Deposit and Lending regulations. 
REQUIRED EDUCATION, EXPERIENCE, AND SKILLS
  • Post high school education including accounting coursework or its equivalent with 3-5 years mortgage loan servicing experience or some comparable combination of education and experience. An accounting background is helpful.
  • Excellent written and verbal communications skills
  • Strong customer service orientation.
  • Proficient operation of the Bank’s loan servicing system and Microsoft Software such as Word, Excel, and Outlook.
  • Working knowledge of the Bank’s loan product offerings, Bank loan regulations and the Bank’s loan policies and procedures
  • Ability to interact with co-workers and customers in a positive manner.
  • Ability to exchange information with others clearly and concisely: to present ideas, facts and technical information.
  • Ability to perform under stress when confronted with critical time line constraints and large work volumes.
  • Ability to perform a variety of duties within the department, after receiving appropriate cross training, without the loss of efficiency or composure.
  • Ability to receive guidance and supervision and follow work rules and procedures. Ability to meet deadlines, and to meet punctuality and attendance standards.
  • Ability to systematically identify task requirements and monitor progress towards accomplishment.
  • Ability to maintain relationships that facilitate task accomplishment, to cooperate and resolve conflicts, to recognize needs and be sensitive to others and to convince and persuade
  • Ability to work independently as well as in a team based environment
  • Ability to learn quickly with a strong attention to detail and problem-solving
Windsor Federal Savings, an Equal Opportunity Employer, offers a competitive compensation and benefits package including vacation, personal days, paid sick time, holidays, participation in a 401(k) plan, and profit sharing.
For consideration, qualified applicants may email a cover letter and resume to slevasseur@windsorfederal.com.
Windsor Federal Savings, 250 Broad Street, Windsor, CT 06095
An Equal Opportunity Employer
 

CREDIT ANALYST

The Credit Analyst will analyze all relevant credit and financial data on new, renewal and existing loans to evaluate the creditworthiness of the prospect and/or existing borrowers in order to assist with the loan decision-making process.
Responsibilities:
  • Spreading of financial statements within our statement spreading software.
  • Preparation of spreadsheets and a written report and analysis for the Commercial Lending staff.
  • Remains independent of the lending decision to help ensure the highest loan quality and adherence to loan policies, regulations and legislation.
  • Works with the Commercial Lending Department to support quality growth of the loan portfolio.
Position Requirements:
  • Bachelor’s degree in business, finance or accounting with 3 to 5+ years progressive work experience that include bank credit responsibilities.
  • Must have financial analysis and loan underwriting experience and have held a position as a credit analyst or possess an equivalent combination of work experience and education.
  • Strong skills in commercial real estate analysis as well as C&I loans, to include documentation skills. Including proficiency in spreadsheets and word-processing.
  • Completion of a credit-training program is desired.
  • Experience with collections or workouts is preferred.
  • Experience with Abrigo is a plus.
This position requires an experienced Credit Analyst who is able to work professionally with staff and co-workers in a positive manner while exchanging and presenting ideas, facts and technical information in a clear and consistent manner; both verbally and written. The qualified Analyst must be able to perform under stress when confronted with critical time constraints and large work volumes.
 
Windsor Federal Savings, an Equal Opportunity Employer, offers a competitive compensation and benefits package including vacation, personal days, paid sick time, holidays, participation in a 401(k) plan, and profit sharing.
For consideration, qualified applicants may email a cover letter and resume to slevasseur@windsorfederal.com.
Windsor Federal Savings, 250 Broad Street, Windsor, CT 06095
An Equal Opportunity Employer

 

Benefits

Looking for a career opportunity at a CT bank that's personally and professionally rewarding? We're looking for people who share our commitment to providing excellent customer service. And we support our employees with multiple benefits:

  • Competitive Salary
  • Group Insurance
  • Paid Time Off
  • Tuition Reimbursement