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Assistant Branch Manager

The Assistant Branch Manager assists the Branch Manager with the development and maintenance of sound operational and sales practices in the branch office. This includes, but is not limited to, the supervision and development of staff and the oversight of deposit and lending activity. Ensures the staff delivery of prompt, efficient, and accurate   customer service through platform and counter-based transactions. Assists Branch Manager in meeting or exceeding annual branch goals by establishing, expanding and increasing customer relationships through needs-based sales and/or referrals. Assists Branch Manager with the maintenance of branch equipment and the branch’s building and grounds. In the absence of the Branch Manager, is responsible for the efficient operation of the branch and customer satisfaction.

ESSENTIAL FUNCTIONS:
  • Assists with effectively supervising the day-to-day operations of the branch, through appropriate delegation of tasks, assuring that quality work is executed efficiently.
  • Provides coaching and on-the-job training to branch staff including Tellers and Personal Bankers for transaction processing, account opening and cross selling of bank products and services and related third party affiliates.
  • Issues written and oral instructions on retail operations as warranted. Exercises effective management and supervisory skills in the areas of performance evaluations, counseling, and other personnel related matters; consults with First Vice President – Retail Operations and/or Human Resources as appropriate. In conjunction with the Branch Manager, participates in performance evaluations for branch staff. Develops staff to achieve high standards of customer satisfaction.
  • Works closely with Branch Manager to maintain proper scheduling of staff to meet customer expectations. Assists Branch Manager in the review of personnel timecards, assessing proper documentation, assuring accuracy and completeness prior to submission.  
  • Engages customers and prospects in a prompt and professional manner and provides an exceptional customer experience through interactions at the teller counter, as needed, and the platform. Utilizes knowledge of products and services to meet the customer’s financial needs. Seeks resolution to difficult questions, resolves customer complaints or problems in a tactful, effective and timely manner, and politely and efficiently explains Bank policies to customers.
  • Supports Branch Manager in the daily operations of the branch. Responsible for maintaining the branch cash supply within authorized limits, including cash shipments and orders and the verification of cash orders. Responsible for the daily balancing of the ATM, coin machine, branch cash vault and branch, in total, at the end of each day. Responsible for the oversight of branch cashbox and security audits as specified in the Branch Internal Control Record. Will engage in, or oversee, specific branch tasks or projects as directed by Branch Manager. Responsible for maintaining an inventory of branch supplies.
  • Adheres to all operational policies and procedures, including daily branch opening and closing routines. Maintains a cashbox and assists with counter-based transactions, as needed; manages unusual or complex customer requests and transactions. Balances personal cashbox at end of work shift and verifies cash totals. Assists branch staff in locating their cash discrepancies. Reports any discrepancies in accordance with policy guidelines. Comprehends the standards of accuracy documented in the Employee Error and Variance Policy and their impact on customer satisfaction.    
  • Adheres to all security and regulatory policies and procedures, including Bank Secrecy Act requirements, currency reporting requirements, check processing and funds availability guidelines, and all other position related regulations, policies and best practices. Maintains knowledge of the Bank’s security procedures, Diversity & Inclusion Policy, Sexual Harassment Policy, Regulation DD, CC, Equal Employment Act, and CRA. Must satisfactorily complete all compliance training and attend scheduled compliance meetings. Responsible for proper implementation and adherence to amendments or changes to banking regulations or bank-directed policies.  
  • Maintains thorough knowledge of the Bank’s deposit policies, procedures, products and services, applicable banking regulations, estate and probate laws. Opens accounts and possesses sound knowledge of the features and benefits of the Bank’s products and services. Able to determine appropriate consumer or business deposit products based on customer/prospect needs and goals. Provides customer service for all types of deposit accounts offered by the Bank, including IRAs, HSAs, business and fiduciary accounts. Understands FDIC insurance rules and regulations and assists customers in protecting their deposit accounts through the use of various ownership arrangements.
  • Maintains thorough knowledge of the Bank’s loan policies, procedures, products and services and applicable banking regulations. Interviews loan prospects and based on their needs and goals, determines the appropriate consumer loan product or refers to commercial or mortgage originator. Originates consumer loan applications, serving as the liaison between the loan department and the applicant during the application process, and disburses approved loans.  
  • Reviews all branch procedures and communicates any changes to staff as appropriate. Assists with the planning of regularly scheduled staff meetings as a means of communicating information to branch staff. May hold meetings in the absence of Branch Manager.  
  • Works with Branch Manager to ensure open communications among personnel. Promotes teamwork among personnel and resolves grievances under the guidance of regional management and/or human resources. Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Sexual Harassment, Diversity and Inclusion, and Equal Employment Opportunity programs to achieve the Bank’s goals and objectives.  
  • Partners closely with Branch Manager to support and contribute to the branch sales goal achievement; contributes to the management of risk, operational efficiencies and overall objectives of the Bank. Coaches and trains branch staff on referrals and needs-based sales. Interacts daily with consumer and business markets to achieve new customer growth and expand relationships with existing customers; maintains a system of orderly on-boarding by mail and telephone with new customers to generate additional business. Further develops existing customer relationships by engaging in outbound activities to assess customer satisfaction and review customers’ needs and goals. Effectively recommend additional appropriate needs-based products and services. Emphasis is placed on customer satisfaction and the deepening of customer relationships to retain customers.  
  • Participates in skill-building training programs offered by the Bank and/or professionally administered education programs involving customer-focused skills, banking principles, relationship selling and product administration. These training/educational opportunities may be off-site seminars with classroom participation, assisted self-study, and/or online training classes.
  • Participates in bank and branch meetings. Supports bank and branch community efforts and initiatives. May participate in community projects with local business and community groups as appropriate.
  • Performs other duties as may be required.
 REQUIRED EDUCATION, EXPERIENCE, AND SKILLS:
  • Bachelor’s Degree, or equivalent, and a minimum of four to six years of experience in branch management, teller operations, customer relations, loan origination, branch sales or some comparable combination of education and experience.      
  • Possesses superior supervisory, customer service and sales skills, and an expertise with financial institution deposit and loan products and services. Possesses above average listening, oral, and written communication skills. Ability to exchange information with others clearly and concisely to present ideas, facts, and technical information. In doing so, must be able to establish and maintain relationships with branch staff to facilitate task accomplishment. Must possess strong interpersonal skills and the ability to cooperate and resolve conflicts, to recognize needs and be sensitive to others.  
  • Completion of PC courses such as Word and Excel. Proficient computer and math skills; ability to operate personal computer and other standard office equipment. Ability to understand and apply basic arithmetic and mathematics to support resolve for banking functions.  
  • Ability to accept responsibility for leadership, direction, control, planning, organizing, directing, supervising, formulating practices, or making appropriate decisions. Ability to identify task requirements and monitor progress toward accomplishment. Ability to systematically identify and define problems, evaluate alternatives, and implement cost effective solutions. Ability to delegate assignments and tasks.
  • Ability to influence people in their opinions, attitudes, or judgments about ideas or things; to motivate, convince, or negotiate. Ability to deal with people beyond giving and receiving instructions such as in a team, supervisory, marketing, or counseling setting. Ability to receive guidance and supervision; follow work rules, work procedures; meet deadlines, punctuality and attendance standards.
  • Ability to perform a wide variety of duties, often changing from one desk to another of a different nature without loss of efficiency or composure. Ability to perform under stress when confronted with emergency, critical, or unusual situations.
  • Achieve mastery of all branch transactional and sales functions and activities, including successful completion of transaction processing training, new accounts training, management development training and any other skills or compliance training deemed necessary by the Bank.
  • Ability to obtain NMLS number with the Nationwide Mortgage Licensing System and Registry in accordance with the SAFE Act.   
Windsor Federal Savings, an Equal Opportunity Employer, offers a competitive compensation and benefits package including vacation, personal days, paid sick time, holidays, participation in a 401(k) plan, and profit sharing.
For consideration, qualified applicants may email a cover letter and resume to slevasseur@windsorfederal.com.
Windsor Federal Savings, 250 Broad Street, Windsor, CT 06095
An Equal Opportunity Employer

PERSONAL BANKER I

 
A “universal banker” is a cross-trained employee capable of performing teller and customer service representative tasks.  A “universal banker” is familiar with bank products and services and possesses above average communications, computer, and cash handling accuracy skills in order to service bank customers as a transaction processor, service provider, and financial counselor all in one.
 
The Personal Banker I establishes and maintains a satisfied customer base by providing superior banking services in a professional manner through platform and counter-based transactions following the Universal Banker model. The Personal Banker I assesses the financial goals of customers and prospects and recommends appropriate needs-based products and services.  The Personal Banker I strives to build new and expand existing customer relationships through selling and/or referrals.  The Personal Banker I may provide coaching to less experienced branch staff. 
 
ESSENTIAL FUNCTIONS:
  • Engages customers and prospects in a prompt and professional manner and provides an exceptional customer experience through interactions at the teller counter and the platform.
  • Utilizes knowledge of products and services to meet the customer’s financial needs.    
  • Resolves customer complaints/problems in a tactful, effective manner to ensure that resolutions and follow-ups are completed in a timely and accurate manner. 
  • Processes customer transactions with accuracy and efficiency. 
  • Adheres to all operational policies and procedures including daily opening and closing routines. 
  • Balances cashbox at end of work shift and verifies cash totals.  Reports any discrepancies to the scheduled supervisor.
  • Adheres to all security and regulatory policies and procedures, including Bank Secrecy Act requirements, currency reporting requirements, check processing and funds availability guidelines, and all other position related regulations, policies and best practices.
  • Maintains thorough knowledge of the Bank’s deposit policies, procedures, products and services, applicable banking regulations, estate and probate laws.
  • Opens accounts and possesses sound knowledge of the features and benefits of the Bank’s products and services.  
  • Understands FDIC insurance rules and regulations and assists customers in protecting their deposit accounts through the use of various account ownership arrangements.
  • Maintains thorough knowledge of the Bank’s loan policies, procedures, products and services and applicable banking regulations. 
  • Partners closely with the branch management team to support and contribute to the branch sales goal achievement; contributes to the management of risk, operational efficiencies and overall objectives of the Bank. 
  • Interacts daily with consumer and business markets to achieve new customer growth and expand relationships with existing customers; maintains a system of orderly on-boarding by mail and telephone with new customers to generate additional business.
  • Participates in skill-building training programs offered by the Bank and professionally administered educational programs. 
  • Participates in bank and branch meetings. 
  • Supports bank and branch community efforts and initiatives.
 
REQUIRED EDUCATION, EXPERIENCE, AND SKILLS:
  • High School education along with a minimum of 2 – 3 years prior work experience which includes customer service, cash handling, sales and interpersonal skills, or some comparable combination of education and experience.
  • Proficient oral and written communication skills.  Proficient computer and math skills; ability to operate a personal computer and other standard office equipment.
  • Ability to perform a variety of duties, often changing from one desk to another of a different nature without loss of efficiency or composure.
  • Ability to influence people in their opinions, attitudes, or judgments about ideas or things; to motivate, convince or negotiate.  Ability to deal with people beyond giving and receiving instructions such as in a team, supervisory, marketing or counseling setting.
  • Ability to receive guidance and supervision, follow work rules and work procedures; meet deadlines, punctuality and attendance standards.
  • Ability to successfully complete transaction processing training, new accounts training and any other Universal Banker skills training or compliance training deemed necessary by the Bank.
  • Familiarity with financial institution deposit and loan products and services.
  • Ability to obtain an NMLS identification number with the Nationwide Mortgage Licensing system and Registry in accordance with the SAFE Act.
 
Windsor Federal Savings, an Equal Opportunity Employer, offers a competitive compensation and benefits package including vacation, personal days, paid sick time, holidays, participation in a 401(k) plan, and profit sharing.
For consideration, qualified applicants may email a cover letter and resume to slevasseur@windsorfederal.com.
Windsor Federal Savings, 250 Broad Street, Windsor, CT 06095
An Equal Opportunity Employer
 

Benefits

Looking for a career opportunity at a CT bank that's personally and professionally rewarding? We're looking for people who share our commitment to providing excellent customer service. And we support our employees with multiple benefits:

  • Competitive Salary
  • Group Insurance
  • Paid Time Off
  • Tuition Reimbursement