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Career Opportunities

PERSONAL BANKER

 
POSITION SUMMARY : 
A “universal banker” is a cross-trained employee capable of performing teller and customer service representative tasks.  A “universal banker” is familiar with bank products and services and possesses above average communications, computer, and cash handling accuracy skills in order to service bank customers as a transaction processor, service provider, and financial counselor all in one.
 
The Personal Banker establishes and maintains a satisfied customer base by providing superior banking services in a professional manner through platform and counter-based transactions following the Universal Banker model. The Personal Banker assesses the financial goals of customers and prospects and recommends appropriate needs-based products and services.  The Personal Banker strives to build new and expand existing customer relationships through selling and/or referrals.  The Personal Banker may provide coaching to less experienced branch staff. 
 
ESSENTIAL FUNCTIONS:
  • Engages customers and prospects in a prompt and professional manner and provides an exceptional customer experience through interactions at the teller counter and the platform.
  • Utilizes knowledge of products and services to meet the customer’s financial needs.    
  • Resolves customer complaints/problems in a tactful, effective manner to ensure that resolutions and follow-ups are completed in a timely and accurate manner. 
  • Processes customer transactions with accuracy and efficiency. 
  • Adheres to all operational policies and procedures including daily opening and closing routines. 
  • Balances cashbox at end of work shift and verifies cash totals.  Reports any discrepancies to the scheduled supervisor.
  • Adheres to all security and regulatory policies and procedures, including Bank Secrecy Act requirements, currency reporting requirements, check processing and funds availability guidelines, and all other position related regulations, policies and best practices.
  • Maintains thorough knowledge of the Bank’s deposit policies, procedures, products and services, applicable banking regulations, estate and probate laws.
  • Opens accounts and possesses sound knowledge of the features and benefits of the Bank’s products and services.  
  • Understands FDIC insurance rules and regulations and assists customers in protecting their deposit accounts through the use of various account ownership arrangements.
  • Maintains thorough knowledge of the Bank’s loan policies, procedures, products and services and applicable banking regulations. 
  • Partners closely with the branch management team to support and contribute to the branch sales goal achievement; contributes to the management of risk, operational efficiencies and overall objectives of the Bank. 
  • Interacts daily with consumer and business markets to achieve new customer growth and expand relationships with existing customers; maintains a system of orderly on-boarding by mail and telephone with new customers to generate additional business.
  • Participates in skill-building training programs offered by the Bank and professionally administered educational programs. 
  • Participates in bank and branch meetings. 
  • Supports bank and branch community efforts and initiatives.
 
REQUIRED EDUCATION, EXPERIENCE, AND SKILLS:
  • High School education along with a minimum of 2 – 3 years prior work experience which includes customer service, cash handling, sales and interpersonal skills, or some comparable combination of education and experience.
  • Proficient oral and written communication skills.  Proficient computer and math skills; ability to operate a personal computer and other standard office equipment.
  • Ability to perform a variety of duties, often changing from one desk to another of a different nature without loss of efficiency or composure.
  • Ability to influence people in their opinions, attitudes, or judgments about ideas or things; to motivate, convince or negotiate.  Ability to deal with people beyond giving and receiving instructions such as in a team, supervisory, marketing or counseling setting.
  • Ability to receive guidance and supervision, follow work rules and work procedures; meet deadlines, punctuality and attendance standards.
  • Ability to successfully complete transaction processing training, new accounts training and any other Universal Banker skills training or compliance training deemed necessary by the Bank.
  • Familiarity with financial institution deposit and loan products and services.
  • Ability to obtain an NMLS identification number with the Nationwide Mortgage Licensing system and Registry in accordance with the SAFE Act.
 
Windsor Federal Savings, an Equal Opportunity Employer, offers a competitive compensation and benefits package including vacation, personal days, paid sick time, holidays, participation in a 401(k) plan, and profit sharing.
For consideration, qualified applicants may email a cover letter and resume to slevasseur@windsorfederal.com.
Windsor Federal Savings, 250 Broad Street, Windsor, CT 06095
An Equal Opportunity Employer
 

COMMERCIAL LOAN SERVICER

 
POSITION SUMMARY:
Complex analytical, critical thinking, administrative and data entry position providing support to the lending function and service to internal and external customers, in processing and servicing loan accounts, and in maintenance of loan records.
 
ESSENTIAL FUNCTIONS:
Processes a variety of information, documents, security instruments, computerized records, and files pertaining to Commercial and Industrial Loans, Commercial Real Estate Loans, Construction Loans, USDA, SBA, Lines of Credit, and new loan products as developed. Specific assignments include but are not limited to:
  • Processing loan payments, funding new loans, performing critical analysis of loan documents to support maintenance changes and system updates, performing data entry for renewals, processing rate changes, and processing modifications to loan terms and/or conditions.
  • Processing line of credit and construction advance requests, verifying that appropriate documentation and approvals have been obtained.
  • Processing and balancing participation loan payments and advances, including but not limited to USDA, SBA, Condo Association, etc.
  • Processing loan payoff requests and payments; ensuring customer documents are returned in accordance with loan terms and the Association’s policies and procedures.
  • Processing loan charge off transactions and ensuring appropriate compliance with Accounting concepts and guidelines.
  • Monitoring and processing letter of credit renewals, ensuring receipt of proper approvals, fees, and maturity extensions, as applicable.
  • Perform new loan and modification quality assurance reviews and document the files as defined in the Association’s policies and procedures.
  • Monitoring hazard, liability, flood, and builders risk insurances for commercial loans according to the Association’s policies and procedures.
  • Monitoring and tracking commercial loan collateral located in flood zones and ensuring adherence with regulatory requirements.
  • Monitoring real estate tax payments reporting for delinquent real estate tax payments; providing Management with delinquency reporting.
  • Obtaining current rate indexes and maintaining indices for adjustable rate loans based on loan types.
  • Monitoring and updating systems as necessary to reflect proper margin adherence and borrowing base valuations.
  • Balancing general ledger accounts.
  • Balancing participation loans, USDA loans, and SBA loans; perform SBA 1502 reporting and remittances.
  • Assist with the creation, enhancement, validation, and testing of departmental procedures.
  • Consistently seek opportunities to improve processes while maintaining quality and accuracy.
  • Assist Loan Officers and Loan Assistants with customer research.
  • Assist others with miscellaneous activities as time and capabilities permit.
 
REQUIRED EDUCATION, EXPERIENCE, AND SKILLS:
  1. High school diploma or equivalent with two to four years of experience in a commercial loan processing environment.
  2. Strong customer service orientation.
  3. Solid understanding of the organization’s loan products and services.
  4. Working knowledge of loan documents and requirements.
  5. Working knowledge of all regulatory lending compliance regulations.
  6. Working knowledge of the Bank’s policies and procedures.
  7. Demonstrates a comprehensive understanding of Accounting principles and applies knowledge to the processing of Charge Offs and other Collections-type activities.
  8. Excellent follow-up and organizational skills.
  9. Proficient operation of the Bank’s core processing system (Insight), loan documentation software (CSi) and Microsoft Software such as Word, Excel, and Outlook.
  10. Ability to learn quickly with a strong attention to detail and problem-solving.
  11. Ability to perform under stress when confronted with critical timeline constraints and large work volumes. 
Windsor Federal Savings, an Equal Opportunity Employer, offers a competitive compensation and benefits package including vacation, personal days, paid sick time, holidays, participation in a 401(k) plan, and profit sharing.
For consideration, qualified applicants may email a cover letter and resume to slevasseur@windsorfederal.com.
Windsor Federal Savings, 250 Broad Street, Windsor, CT 06095
An Equal Opportunity Employer

CREDIT ANALYST

The Credit Analyst will analyze all relevant credit and financial data on new, renewal and existing loans to evaluate the creditworthiness of the prospect and/or existing borrowers in order to assist with the loan decision-making process.
Responsibilities:
  • Spreading of financial statements within our statement spreading software.
  • Preparation of spreadsheets and a written report and analysis for the Commercial Lending staff.
  • Remains independent of the lending decision to help ensure the highest loan quality and adherence to loan policies, regulations and legislation.
  • Works with the Commercial Lending Department to support quality growth of the loan portfolio.
Position Requirements:
  • Bachelor’s degree in business, finance or accounting with 3 to 5+ years progressive work experience that include bank credit responsibilities.
  • Must have financial analysis and loan underwriting experience and have held a position as a credit analyst or possess an equivalent combination of work experience and education.
  • Strong skills in commercial real estate analysis as well as C&I loans, to include documentation skills. Including proficiency in spreadsheets and word-processing.
  • Completion of a credit-training program is desired.
  • Experience with collections or workouts is preferred.
  • Experience with Abrigo is a plus.
This position requires an experienced Credit Analyst who is able to work professionally with staff and co-workers in a positive manner while exchanging and presenting ideas, facts and technical information in a clear and consistent manner; both verbally and written. The qualified Analyst must be able to perform under stress when confronted with critical time constraints and large work volumes.
 
Windsor Federal Savings, an Equal Opportunity Employer, offers a competitive compensation and benefits package including vacation, personal days, paid sick time, holidays, participation in a 401(k) plan, and profit sharing.
For consideration, qualified applicants may email a cover letter and resume to slevasseur@windsorfederal.com.
Windsor Federal Savings, 250 Broad Street, Windsor, CT 06095
An Equal Opportunity Employer

 

Benefits

Looking for a career opportunity at a CT bank that's personally and professionally rewarding? We're looking for people who share our commitment to providing excellent customer service. And we support our employees with multiple benefits:

  • Competitive Salary
  • Group Insurance
  • Paid Time Off
  • Tuition Reimbursement