Careers

Assists Loan Officers, department managers, lending team members, and legal counsel with the processing and documentation of new loan requests and modifications.  Provides administrative support to Loan Officers and collaborates with them to provide outstanding customer experiences to include in processing and servicing loan accounts, and maintenance of loan records.  Manages workflow to achieve a high degree of efficiency and productivity while ensuring compliance with all regulations, bank policies, procedures, and safety and soundness requirements.

Closing:

• Discusses closing requirements with Loan Officers, Credit Administration, borrowers and attorneys as needed and ensures all closings occur within scheduled target dates.
• Communicates effectively and professionally with customers, attorneys, and co-workers.
• Accurately prepares loan documents using the bank’s approved software to ensure compliance with approved loan terms and conditions.
• Coordinates more complex loan closings with the loan officer, borrower and outside counsel to ensure proper documentation and adherence to approval terms while providing a high level of customer service.
• Verifies all pre-closing conditions have been satisfied and that required loan covenants are properly documented.
• Records deeds, UCC filings, automobile titles, etc. with appropriate authorities, as necessary.
• Builds and maintains files, folders, and system data according to the Association’s standards.
• Sets up loans accurately on the core processing system and in the commercial management system.
• Orders necessary reports, documents and actions, such as flood certifications, title searches, UCC searches, etc. as appropriate.
• Ensures compliance with all Association policies and procedures including, but not limited to, BSA/AML, FCRA, Reg Z, etc.
• Processes initial closing disbursements according to Closing Statement instructions.
• Maintains detailed records and provides support for items impacting GL reconciliations.
• Reconciles application and origination fees (e.g., appraisal fee, environmental report fee) received from the borrower or paid by the bank so that the amount due to or from a borrower can be settled at closing.
• QC commercial loan data that is input into CRA and HMDA data collection records in the commercial management system (CMS).
• Updates loan tracking systems (e.g., UCC-1 expirations, manual rate changes, troubled debt restructures) on an ongoing basis.
• Enters, monitors, and assists with resolution on all Doc Request items and documentation exceptions; follows up with customers, Loan Officers, and/or attorneys to resolve exceptions.
• Contacts Loan Officers, attorneys and customers to obtain necessary data to respond to reporting needs, as needed.
• Supports document imaging initiatives.
• In conjunction with Loan Servicing, monitors all CRE loans for current/delinquent tax payments, contacting the customers and communicating with Loan Officers as necessary.
• Assists Loan Officers with monitoring delinquencies.
• Assists Loan Officers with the gathering of documentation necessary for an attorney to be authorized to perform closing activities on behalf of the Association.
• Maintains knowledge of legal requirements and compliance issues pertaining to assigned work.
• Attends workshops and seminars on issues pertinent to loan documentation and closings.
• Performs other administrative duties as needed or requested; assists the Loan Officers as time permits.
• Completes all mandatory compliance training, such as BSA, in a timely manner.
• Performs all other duties as may be assigned.

Servicing:           

• Processing loan payments, funding new loans, performing critical analysis of loan documents to support maintenance changes and system updates, performing data entry for renewals, processing rate changes, and processing modifications to loan terms and/or conditions.
• Processing line of credit and construction advance requests, verifying that appropriate documentation and approvals have been obtained.
• Processing and balancing participation loan payments and advances, including but not limited to Construction, USDA, SBA, Condo Association, etc.
• Processing loan payoff requests and payments; ensuring customer documents are returned in accordance with loan terms and the Association’s policies and procedures.
• Processing loan charge off transactions and ensuring appropriate compliance with Accounting concepts and guidelines.
• Processing UCC renewals.
• Monitor and update the new loan and paid report logs to include creating a doc request to QC the new loan within one week.
• Monitor and process all commercial requests that come through the servicing email box daily.
• Monitoring and processing letter of credit renewals, ensuring receipt of proper approvals, fees, and maturity extensions, as applicable.
• Monitoring hazard, liability, flood, and builders risk insurances for commercial loans according to the Association’s policies and procedures.
• Monitoring and tracking commercial loan collateral located in flood zones and ensuring adherence with regulatory requirements.
• Monitoring real estate tax payments reporting for delinquent real estate tax payments; providing Management with delinquency reporting.
• Obtaining current rate indexes and maintaining indices for adjustable rate loans based on loan types.
• Monitoring and updating systems as necessary to reflect proper margin adherence and borrowing base valuations.
• Balancing general ledger accounts.
• Balancing participation loans, USDA loans, and SBA loans; perform SBA 1502 reporting and remittances.
• Assist with the creation, enhancement, validation, and testing of departmental procedures.
• Consistently seek opportunities to improve processes while maintaining quality and accuracy.
• Answer and assist all commercial customer service calls.
• Assist Loan Officers and Loan Assistants with customer research.
• Assist others with miscellaneous activities as time and capabilities permit.
• Monitors Lines of Credit and assists with entering borrowing base certificate data upon receipt of information from Portfolio Managers.
• Acts as a point of contact for customer inquiries.
• Responds accurately to customer inquiries for information and effectively resolves problems, as needed.
• Performs all other duties as may be assigned.

• Bachelor’s degree in business or a related field or a high school diploma or equivalent with two to four years of experience in a commercial loan processing environment.  
• Strong customer service orientation.
• Solid understanding of the organization’s loan products and services.
• Working knowledge of loan documents and requirements.
• Working knowledge of all regulatory lending compliance regulations.
• Working knowledge of the Association’s policies and procedures.
• An understanding of underwriting guidelines.
• An understanding of basic accounting principles.
• Excellent follow-up and organizational skills.
• Proficient operation of the Bank’s core processing system (Insight), loan documentation software, and Microsoft Software such as Word, Excel, and Outlook; Commercial Loan Management System experience preferred.
• Ability to learn quickly with a strong attention to detail and problem-solving.
• Ability to perform under stress when confronted with critical timeline constraints and large work volumes.
• Ability to communicate clearly, both orally and in writing.

For consideration, qualified applicants may email a cover letter and resume to ajohnson@windsorfederal.com.
Windsor Federal Bank, 270 Broad Street, Windsor, CT 06095
An Equal Opportunity Employer